Welcome to the help center

  1. Help Home
  2. Account
    1. How to Update Your Account Information
  3. Banking Instructions
    1. Banking Instructions
  4. Contact Us
    1. Email
    2. Hours of Operation
    3. Live Chat
    4. Mailing Address
    5. Phone
    6. Remit Payment Address
  5. Copyright
    1. Copyright Notices
  6. Document Formats
    1. Multi-User PDF
    2. PDF
    3. Print
    4. Print + Online
    5. Printed Edition + PDF
    6. Redline
    7. Secure PDF
    8. Self Extracting File Format (SEFF)
  7. Downloading Documents
    1. How Do I Download My Documents?
  8. FileOpen
    1. FileOpen and Adobe Reader 11
    2. FileOpen and Google Chrome
    3. FileOpen Plug-In
    4. How Do I Change My Print Settings, Like Double Sided Printing?
    5. Other FileOpen Plug-in Installers
  9. Glossary
    1. Glossary of Standard Terms
  10. Order Status and Availability
    1. Order Status
    2. Pre-Orders
  11. Ordering
    1. How to get a Quote
    2. Print Your Invoice
    3. Using a Quote to place an Order
  12. Payment Method
    1. Check
    2. Credit Card
    3. Invoice
    4. Wire Transfer/ACH
  13. Returns
    1. Return Policies
  14. Search
    1. Search Tips
  15. Secure PDF Files
    1. Can I print a Secure PDF file?
    2. Can I send a Secure PDF to someone else?
    3. How do I download a Secure PDF?
    4. About Secure PDFs
    5. How to Unlock/Move Your SPDF
    6. Printing in Adobe when Secured Printing is on
    7. What do I need to view a Secure PDF?
  16. Shipping
    1. Additional costs for International Packages
    2. Estimated Delivery Times
    3. Shipping Costs
    4. Shipping Options
    5. Country of Origin
    6. Track My Package
  17. Subscriptions
    1. Subscriptions
  18. Tax Exemption
    1. How to get tax exemption
  19. Techpoints
    1. How do I earn Techpoints?
    2. I placed an order and I don't see my Techpoints
  20. Techstreet W-9
    1. W-9 Document
  21. Tracker Service
    1. My Tracker Benefits
    2. Sign Up and Use My Tracker
    3. My Tracker Cost
    4. My Tracker Updates and Notifications
    5. Trackable Documents
    6. .

Search Tips

Search Tips Examples

Use a minus sign (-) in place of a boolean NOT.

ASTM steel -stainless results in documents mentioning ASTM and steel but NOT stainless.


Include a space between the publisher and the
document number.

"ASTM D1250" NOT "ASTMD1250"

If you"re not sure of the publisher or acronym, enter the
document number only.

"650" "9000" "B31.3"

Leave off the edition dates in document numbers.

"IEEE 802.3" NOT "IEEE 802.3-2000"

Use quotes ("") to find an exact phrase.

"plastic pressure vessels" only returns results matching that
entire phrase.

Add an asterisk (*) in your search as a wildcard for a string
of letters or numbers. Use the question mark (?) for a single character wildcard.

Note: You cannot use a * or ? symbol as the first character
of a search.

elec* for "elect", "elects", "electron", "electricity"
su? for sub, sun, or sum, etc.

Check the publisher"s acronym. A misspelling will cause problems.

"ASTM" NOT "ATSM"

Broaden your search by searching for something more general.

"pump standards" instead of "centrifugal high-flow pump standards"

Narrow your search by searching for a unique combination of
words from the title.

"hardened titanium tool steel" or "oilfield gas valve corrosion"

Include a combination of the publisher name, acronym, keywords, author, etc.

"ASTM tool steel"

Contact Us

Our world-class Customer Care team is available to assist you.

Call us:

  • +1 855 999 9870 (United States & Canada)
  • +61 2 9161 7799 (Asia Pacific)
  • +1 734 780 8000 (Rest of the world)

Email:

techstreet.service@clarivate.com*
*(Responses may take up to 1 to 2 days. Please call for urgent inquiries.)