Welcome to the help center

  1. Help Home
  2. Account
    1. How to Update Your Account Information
  3. Banking Instructions
    1. Banking Instructions
  4. Contact Us
    1. Email
    2. Hours of Operation
    3. Live Chat
    4. Mailing Address
    5. Phone
    6. Remit Payment Address
  5. Copyright
    1. Copyright Notices
  6. Document Formats
    1. Multi-User PDF
    2. PDF
    3. Print
    4. Print + Online
    5. Printed Edition + PDF
    6. Redline
    7. Secure PDF
    8. Self Extracting File Format (SEFF)
  7. Downloading Documents
    1. How Do I Download My Documents?
  8. FileOpen
    1. FileOpen and Adobe Reader 11
    2. FileOpen and Google Chrome
    3. FileOpen Plug-In
    4. How Do I Change My Print Settings, Like Double Sided Printing?
    5. Other FileOpen Plug-in Installers
  9. Glossary
    1. Glossary of Standard Terms
  10. Ordering
    1. How to get a Quote
    2. Print Your Invoice
    3. Using a Quote to place an Order
  11. Order Status and Availability
    1. Order Status
    2. Pre-Orders
  12. Payment Method
    1. Check
    2. Credit Card
    3. Invoice
    4. Wire Transfer/ACH
  13. Returns
    1. Return Policies
  14. Search
    1. Search Tips
  15. Secure PDF Files
    1. Can I print a Secure PDF file?
    2. Can I assign a Secure PDF to someone else?
    3. How do I download a Secure PDF?
    4. About Secure PDFs
    5. How to Unlock/Move Your SPDF
    6. Printing in Adobe when Secured Printing is on
    7. What do I need to view a Secure PDF?
  16. Shipping
    1. Additional costs for International Packages
    2. Estimated Delivery Times
    3. Shipping Costs
    4. Shipping Options
    5. Country of Origin
    6. Track My Package
  17. Subscriptions
    1. Subscriptions
  18. Tax Exemption
    1. How to get tax exemption
  19. Techstreet W-9
    1. W-9 Document
  20. Tracker Service
    1. My Tracker Benefits
    2. Sign Up and Use My Tracker
    3. My Tracker Cost
    4. My Tracker Updates and Notifications
    5. Trackable Documents

How Do I Download My Documents?

If you have Adobe Acrobat Reader 8.0 or higher, and you are downloading SPDF files, please go to step 2. 

If you have already installed the FileOpen plug-in, or are downloading non-SPDF files, please go to step 3. 

1. If not already installed, download and install the current free edition of Adobe Acrobat Reader.

2. Download the free Adobe-approved FileOpen plug-in for Acrobat Reader.

3. Click on the My Account button in the top right of your screen, and select My Downloads.

* If you are not already signed in to your Techstreet account, you will be prompted for your username and password. Once signed in you will be taken to your download page.

4. Click on the DOWNLOAD button associated with your file.

5. Select the option to SAVE your file.

* Please do not rename your file, as this may cause irreparable damage to your download.

FOR SPDFs ONLY: After you have downloaded your file, you must be connected to the Internet to open it the first time. When you open your SPDF file, it locks to your computer.

NOTE: FileOpen is compatible with the following versions of Acrobat:

Windows: Adobe Reader/Adobe Acrobat 9.0 or later
Mac: Adobe Reader/Adobe Acrobat 9.0 or later
Linux: Adobe Reader/Adobe Acrobat 7.x or 8.x

Contact Us

Our world-class Customer Care team is available to assist you.

Call us:

  • +1 855 999 9870 (United States & Canada)
  • +61 2 9161 7799 (Asia Pacific)
  • +1 734 780 8000 (Rest of the world)


*(Responses may take up to 1 to 2 business days. Please call for urgent inquiries.)