Welcome to the help center

  1. Help Home
  2. Account
    1. How to Update Your Account Information
  3. Banking Instructions
    1. Banking Instructions
  4. Contact Us
    1. Email
    2. Hours of Operation
    3. Mailing Address
    4. Phone
    5. Remit Payment Address
  5. Copyright
    1. Copyright Notices
  6. Document Formats
    1. Multi-User PDF
    2. PDF
    3. Print
    4. Print + Online
    5. Printed Edition + PDF
    6. Redline
    7. Secure PDF
    8. Self Extracting File Format (SEFF)
  7. Downloading Documents
    1. How Do I Download My Documents?
  8. FileOpen
    1. FileOpen and Adobe Reader 11
    2. FileOpen and Google Chrome
    3. FileOpen Plug-In
    4. How Do I Change My Print Settings, Like Double Sided Printing?
    5. Other FileOpen Plug-in Installers
  9. Glossary
    1. Glossary of Standard Terms
  10. Order Status and Availability
    1. Order Status
    2. Pre-Orders
  11. Ordering
    1. How to get a Quote
    2. Print Your Invoice
    3. Using a Quote to place an Order
  12. Payment Method
    1. Check
    2. Credit Card
    3. Invoice
    4. Wire Transfer/ACH
  13. Returns
    1. Return Policies
  14. Search
    1. Search Tips
  15. Secure PDF Files
    1. Can I print a Secure PDF file?
    2. Can I send a Secure PDF to someone else?
    3. How do I download a Secure PDF?
    4. About Secure PDFs
    5. How to Unlock/Move Your SPDF
    6. Printing in Adobe when Secured Printing is on
    7. What do I need to view a Secure PDF?
  16. Shipping
    1. Are there additional costs for shipping packages internationally?
    2. Estimated Delivery Times
    3. Shipping Costs
    4. Shipping Options
    5. When will I receive my order?
    6. Track My Package
  17. Subscriptions
    1. Subscriptions
  18. Tax Exemption
    1. How to get tax exemption
  19. Techpoints
    1. How do I earn Techpoints?
    2. I placed an order and I don't see my Techpoints
  20. Techstreet W-9
    1. W-9 Document
  21. Tracker Service
    1. How can I check my order status?
    2. How do I use your tracking service?
    3. How much will shipping cost?
    4. How quickly can you send my package?
    5. What are my shipping options?
    6. You don't seem to track standards from the publisher I need. Why not?

FileOpen and Google Chrome

If you are unable to read PDFs using the FileOpen plugin in the Google Chrome browser, this is easy to resolve.

Google Chrome no longer supports Adobe Acrobat for reading PDFs in the browser. Instead, you can update the Site Settings in Google Chrome so that PDFs are downloaded to your desktop, where you can open them using an Adobe Acrobat program.

To update your Site Settings, first click on the menu option in the upper right hand corner of the screen. A menu will load and an option towards the bottom is Settings. Select that option. A screen will load with settings options. Scroll down to the bottom of the page and click the Advanced link.

After you click the Advanced link, the page will expand and at the top is a section called "Privacy and security." Click on the section called "Site Settings." The page will expand with additional settings. Towards the bottom is a section called "PDF documents". Click on that.

After you click on PDF documents, you will see a "Download PDF files instead of automatically opening them in Chrome" option. You will want to click on the "Download PDF files instead of automatically opening them in Chrome" option. When you do, the setting should switch from gray to blue. If it's blue, that means Google Chrome won't try and open the PDF itself, but will download it instead so you can open it in Adobe Acrobat.

Once you have made this change, you will be able to open Techstreet PDFs in Google Chrome using Adobe Acrobat with the FileOpen plugin.

Contact Us

Our world-class Customer Care team is available to assist you.

Call us:

Toll Free:
1-855-999-9870

International:
1-734-780-8000

Email:

techstreet.service@clarivate.com*
*(Responses may take up to 1 to 2 days. Please call for urgent inquiries.)

Hours of Operation:

Mon - Thur:
9am to 7pm
EST (GMT -5)

Friday:
9am to 6pm
EST (GMT -5)