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This Technical Report deals with the testing and assessment of speech-related products and services, and is intended for use by specialists active in the field of speech technology, as well as purchasers and users of such systems.

Advanced users are referred to the detailed evaluation chapters of the EAGLES Handbook of Standards and Resources for Spoken Language Systems (Gibbon et al. 1997) and the EAGLES Handbook of Multimodel and Spoken dialogue Systems. EAGLES was a research project partly sponsored by the European Community.