03.120.10: Quality management and quality assurance

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  1. HISTORICAL

    1529865

    ISO 10001:2007

    This document has been replaced. View the most recent version.

    Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations

    standard by International Organization for Standardization, 12/01/2007.

    Languages: English

    Historical Editions: ISO 10001:2018

    • 👥MULTI-USER
  2. MOST RECENT

    2020354

    ISO 10001:2018

    Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations

    standard by International Organization for Standardization, 07/01/2018.

    Languages: English

    Historical Editions: ISO 10001:2007

    • 👥MULTI-USER
  3. HISTORICAL

    1170085

    ISO 10002:2004

    This document has been replaced. View the most recent version.

    Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

    standard by International Organization for Standardization, 07/01/2004.

    Languages: English

    Corrigenda: ISO 10002/Cor1:2009

    Historical Editions: ISO 10002:2018ISO 10002:2014

    • 👥MULTI-USER
  4. HISTORICAL

    1881059

    ISO 10002:2014

    This document has been replaced. View the most recent version.

    Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

    standard by International Organization for Standardization, 07/15/2014.

    Languages: English

    Historical Editions: ISO 10002:2018ISO 10002:2004

    • 👥MULTI-USER
  5. MOST RECENT

    2020355

    ISO 10002:2018

    Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

    standard by International Organization for Standardization, 07/01/2018.

    Languages: English

    Historical Editions: ISO 10002:2014ISO 10002:2004

    • 👥MULTI-USER
  6. MOST RECENT

    1646106

    ISO 10002/Cor1:2009

    Quality management - Customer satisfaction - Guidelines for complaints handling in organizations - Corrigendum 1

    Corrigenda by International Organization for Standardization, 07/15/2009.

    Languages: English

  7. HISTORICAL

    1529866

    ISO 10003:2007

    This document has been replaced. View the most recent version.

    Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations

    standard by International Organization for Standardization, 12/01/2007.

    Languages: English

    Historical Editions: ISO 10003:2018

    • 👥MULTI-USER
  8. MOST RECENT

    2020356

    ISO 10003:2018

    Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations

    standard by International Organization for Standardization, 07/01/2018.

    Languages: English

    Historical Editions: ISO 10003:2007

    • 👥MULTI-USER
  9. HISTORICAL

    1682286

    ISO/TS 10004:2010

    This document has been replaced. View the most recent version.

    Quality management - Customer satisfaction - Guidelines for monitoring and measuring

    standard by International Organization for Standardization (Technical Standard), 04/15/2010.

    Languages: English

    Historical Editions: ISO 10004:2018ISO 10004:2012

    • 👥MULTI-USER
  10. HISTORICAL

    1842482

    ISO 10004:2012

    This document has been replaced. View the most recent version.

    Quality management - Customer satisfaction - Guidelines for monitoring and measuring

    standard by International Organization for Standardization, 09/15/2012.

    Languages: English

    Historical Editions: ISO 10004:2018ISO/TS 10004:2010

    • 👥MULTI-USER