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About This Item

 

Full Description

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

 

Document History

  1. ISO 10004:2012

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    Quality management - Customer satisfaction - Guidelines for monitoring and measuring

    • Most Recent
  2. ISO/TS 10004:2010


    Quality management - Customer satisfaction - Guidelines for monitoring and measuring

    • Historical Version