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ISO/TS 10004:2010

Quality management - Customer satisfaction - Guidelines for monitoring and measuring

standard by International Organization for Standardization (Technical Standard) , 04/15/2010

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Full Description

ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.

ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.
 

Product Details

Edition:
1st
Published:
04/15/2010
Number of Pages:
36
File Size:
1 file , 510 KB
Same As:
DIN ISO/TS 10004
Note:
This product is unavailable in Russia, Ukraine, Belarus
 

Document History

  1. ISO 10004:2018


    Quality management - Customer satisfaction - Guidelines for monitoring and measuring

    • Most Recent

  2. ISO 10004:2012


    Quality management - Customer satisfaction - Guidelines for monitoring and measuring

    • Historical Version

  3. ISO/TS 10004:2010

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    Quality management - Customer satisfaction - Guidelines for monitoring and measuring

    • Historical Version