2120775

TS ISO 10004:2011 [ Withdrawn ]

Quality management - Customer satisfaction - Guidelines for monitoring and measuring

standard by Standards Australia TS Series , 11/30/2011

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About This Item

 

Full Description

This Technical Specification provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This Technical Specification is intended for use by organizations regardless of type, size or product provided. The focus of this Technical Specification is on customers external to the organization.
 

Product Details

Edition:
1st
Published:
11/30/2011
ISBN(s):
9780733799754
Number of Pages:
29
File Size:
1 file , 980 KB
Product Code(s):
10175498, 10175487, 10175513