1852061

ISO 9241-154:2013

Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications

standard by International Organization for Standardization , 02/01/2013

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Full Description

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

 

Product Details

Published:
02/01/2013
File Size:
1 file , 790 KB
Same As:
BS EN ISO 9241-154:2013, DIN EN ISO 9241-154
Note:
This product is unavailable in Ukraine, Russia, Belarus