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Document History

  1. DIN EN ISO 18295-1

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    Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017)

    • Most Recent
  2. DIN EN ISO 18295-1 - DRAFT


    Draft Document - Customer contact centres - Part 1: Requirements for customer contact centres (ISO/DIS 18295-1:2016); German and English version prEN ISO 18295-1:2016

    • Historical Version
  3. DIN EN 15838


    Customer Contact Centres - Requirements for service provision

    • Historical Version
  4. DIN EN 15838 - DRAFT


    Draft Document - Customer Contact Centres; German version prEN 15838:2008

    • Historical Version