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Summarizes the achievements of the pharmaceutical/biotechnology benchmarking program from 2005-2009. Describes the development of the metrics and the benchmarking system that uses them to enable better decision making and continuous improvement in the pharmaceutical/biotechnology industry. Offers data analysis to illustrate the value of the pharmaceutical/biotechnology benchmarking system to capital project delivery in the industry. Also shows how benchmarking helps participants identify performance gaps, determine the best approach to performance improvement, and track performance.