Scope: This document describes the processes and specifies the outcomes by which human-centred design (HCD) is carried out within organizations. Human-centred design aims to meet requirements for human-centred quality (see Annex E) throughout the life cycle of interactive systems. The processes are described from the viewpoint of those responsible for the analysis, design and evaluation of the human use of interactive systems. The process descriptions include the purpose, benefits, outcomes, typical activities and work products for each process, and are for use in the specification, implementation, assessment and improvement of the activities used for human-centred design and operation in any type of system life cycle. They can also provide the basis for professional development and certification.

The processes are associated with the domains of ergonomics/human factors, human-computer interaction, usability and user experience. This document does not include specific methods for human-centred design, nor does it describe processes for organizational redesign.

The scope of this document does not include other aspects of ergonomics, which include the design of organizations as well as systems for human use, and which extend beyond the domain of design; for example in the forensic analysis of the causes of accidents and in the generation of data and methods of measurement.

NOTE 1 ISO/TS 18152 is a related standard with a broader scope than this document. It includes the organizational processes for the identification and handling of issues related to both users and other stakeholders.

The intended application of this document is computer-based interactive systems. While the processes apply to interactive systems that deliver services, they do not cover the design of those services. The relevant aspects of the processes can also be applied to simple or non-computer-based interactive systems.

NOTE 2 Human-centred design concentrates on the human-centred aspects of design and not on other aspects of design such as mechanical construction, programming or the basic design of services.

The process descriptions in this document provide the basis for a rigorous assessment of an enterprise's capability to carry out human-centred processes in compliance with the ISO/IEC 33000 family of standards.

This document is intended for use by organizations that want to address and improve their treatment of human-centred design of either their internal systems or the products and services they provide, and the procurement of systems and parts of systems. The processes can be applied by small- and medium-sized enterprises as well as by large organizations.

Cross References:
ISO 9241-20:2008
ISO 26000:2010
ISO 9241-154:2013
ISO/IEC 25062:2006
ISO 9241-110:2006
ISO Guide 73:2009
ISO 31000:2018
ISO 9000:2015
ISO/TR 18529:2000
ISO/IEC/IEEE 12207:2017
ISO/IEC 20000-1:2018
ISO/IEC 25066:2016
ISO 9241-125:2017
ISO 9241-210:2010
ISO/IEC 33004:2015
ISO 9241-143:2012
IEC 62508:2010
ISO/IEC 38500:2015
ISO/IEC TR 24774:2010
ISO/TS 18152:2010
ISO 9241-14:1997
ISO 9241-410:2008
ISO/IEC 25063:2014
ISO 27501
MIL-STD-46855A:2011
ISO/IEC 29138-1
ISO/IEC FDIS 30071-1
ISO DTR 9241-393
ISO/IEC 30071-1
ISO 14000
ISO/TS 20282-2
ISO 9241-161:2016
ISO 9241-11:2018
ISO/IEC Guide 71:2014
ISO/IEC/IEEE 15288:2015
ISO 9241-112:2017
ISO 9241-920:2009
ISO 9001:2015
ISO/IEC 33001:2015
ISO/IEC/IEEE 24765:2017
ISO/IEC 25064:2013
ISO/IEC 25010:2011
ISO/TR 16982:2002
ISO 8402:1994
ISO 9241-400:2007
ISO/IEC 13066-1:2011
ISO 9241-303:2011
ISO/IEC 33002:2015
ISO 9241-307:2008
ISO 27500:2016
ISO/IEC 29136:2012
ISO 9241-129:2010
ISO 9241-171:2008
ISO/TR 22411:2008
ISO 9241-13:1998
ISO/IEC 15504-6:2013
ISO 26800:2011
ISO/IEC TR 25060:2010


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