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BS EN ISO 18295-1:2017

Customer contact centres-Requirements for customer contact centres

standard by British Standard / European Standard / International Organization for Standardization , 08/16/2017

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Identical Versions Available

ISO 18295-1:2017

July 2017
Customer contact centres - Part 1: Requirements for customer contact centres
- This is the most recent version of this document.

Full Description

BS EN ISO 18295-1:2017 specifies service requirements for customer contact centres (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.

This document is applicable to both in-house (captive) and outsourced (third party operator) CCCs of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies performance metrics (KPIs) as and where required.

Cross References:
ISO 9241
ISO/IEC 27001:2013
ISO 10002:2014 ED2
ISO 2859-1:1999
ISO 10004:2012 ED1
ISO 22301:2012

All current amendments available at time of purchase are included with the purchase of this document.

Product Details

Published:: 08/16/2017
ISBN(s):: 9780580865206
Number of Pages:: 26
File Size:: 1 file , 2 MB
Same As:: ISO 18295-1:2017
Product Code(s):: 30300697, 30300697, 30300697
Note:: This product is unavailable in Ukraine, Russia, Belarus

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