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Focuses on those aspects of BS 15000 that are most influenced by the motivation, morale and skills of the people involved. Gives hints and tips on how this can be managed and improved, and also covers the selection and development of staff, with details of suitable training courses.

Cross References: BS 15000-1*
 

Document History

  1. BS BIP 0031:2006


    Achieving ISO/IEC 20000. Why people matter

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  2. BS BIP 0031:2005

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    Achieving BS 15000. Why people matter

    • Historical Version