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A milestone book, this pioneering reference is the first contributed resource from the nation's leaders in health care quality management. Chip Caldwell, a recognized leader in health care, has brought together more than 35 experts to write a handbook that specifically addresses the pressing needs of the health care industry. Among the many contributors are experts such as Dennis S. O'Leary, Maureen A. Bisognano, Carey Sennett, and the foreword by J. M Juran, just to name a few. A new addition to the ASQ Health Care Series, this comprehensive handbook can serve as the one reference for professionals in health care. It classifies the major accomplishments made in quality management today and reveals the newest techniques in managing change in health care. You'll learn about theoretical concepts and benefit from the application experiences from change oriented health care organizations. Chapter objectives and discussion questions make this a valuable resource for medical executives, directors, team leaders, and quality professionals. Profit from what these industry leaders know about: * Strategic deployment and strategic measurement * Clinical path development and other multiple methods * Quality planning concepts * Reengineering * Change management * Non-valued-added cost reduction * Accelerated deployment methods * And much more!