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BS ISO/IEC 30105-3:2016

Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes-Measurement framework (MF) and organization maturity model (OMM)

standard by British Standard / ISO/IEC , 11/30/2016

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Full Description

BS ISO/IEC 30105-3:2016 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
  • covers IT enabled business processes that are outsourced;
  • is not intended to cover IT services but includes similar, relevant process for completeness;
  • is applicable to the service provider, not to the customer;
  • is applicable to all lifecycle processes of ITES-BPO;
  • serves as a measurement framework for processes and provide an organization maturity model for organizations providing ITES-BPO services that:
    • conforms to the requirements of ISO/IEC 33003 and ISO/IEC 33004;
    • supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.

Cross References:
ISO/IEC 33002
ISO/IEC 33003
ISO/IEC 33004:2015
ISO/IEC 33020:2015
ISO/IEC 30105-2:2016
ISO/IEC 33063
ISO 37500
ISO/IEC 33001
ISO/IEC 30105-1
ISO/IEC 30105-4


All current amendments available at time of purchase are included with the purchase of this document.
 

Product Details

Published:
11/30/2016
ISBN(s):
9780580846182
Number of Pages:
34
File Size:
1 file , 2.3 MB
Same As:
ISO/IEC 30105-3:2016, CAN/CSA-ISO/IEC 30105-3:18 (R2022)
Product Code(s):
30291622, 30291622, 30291622
Note:
This product is unavailable in Russia, Ukraine, Belarus
 

Document History

  1. BS ISO/IEC 30105-3:2016+A1:2020


    Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes-Measurement framework (MF) and organization maturity model (OMM)

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    Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes-Measurement framework (MF) and organization maturity model (OMM)

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