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About This Item

 

Full Description

Covers the roles and responsibilities of management and process owners. It emphasizes the importance of management commitment to best practice and staffing as part of the requirements of ISO/IEC 20000.

Also available as part of KIT 190.
 

Document History

  1. BS BIP 0031:2006

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    Achieving ISO/IEC 20000. Why people matter

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  2. BS BIP 0031:2005


    Achieving BS 15000. Why people matter

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