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BS 8477:2014+A1:2020

Code of practice for customer service

standard by BSI Group , 04/29/2020

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About This Item

 

Full Description

This British Standard sets out principles for establishing and maintaining an effective customer service culture and mindset in an organization of any size, geographical location or business sector. It also provides recommendations on applying these principles so that the organization has the capability to deliver a consistent standard of service that meets or exceeds the expectations of its customers.

Incorporates the following:
BS 8477:2014
 

Product Details

Published:
04/29/2020
ISBN(s):
9780539122329
Number of Pages:
30
File Size:
1 file , 830 KB
Product Code(s):
30406800, 30406800, 30406800
Note:
This product is unavailable in Ukraine, Russia, Belarus
 

Document History

  1. BS 8477:2014+A1:2020

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    Code of practice for customer service

    • Most Recent

  2. BS 8477:2014


    Code of practice for customer service

    • Historical Version

  3. BS 8477:2007


    Code of practice for customer service

    • Historical Version

  4. BS 06/30137879 DC


    BS 8477. Customer satisfaction. Code of practice for customer service

    • Historical Version