1504553

AWWA IMTECH64719

Identifying the Costs of Customer Service

Conference Proceeding by American Water Works Association , 03/01/2007

Angel, Fred O., Jr.

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Full Description

This slide presentation outlines an effort by the Chesterfield County, Virginia, Department of Utilities to identify the costs of customer service. The method used included: identifying the processes that serve your customers; ranking the processes in terms of importance to your customers; focusing on only those processes that are measured; determining the drivers of your costs; collect data activity on the number of transactions; and, calculate transactions costs.
 

Product Details

Edition:
Vol. - No.
Published:
03/01/2007
Number of Pages:
22
File Size:
1 file , 180 KB
Note:
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