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AWWA ACE61842

Focusing the Utility on Excellent Customer Service

Conference Proceeding by American Water Works Association , 06/17/2005

Diemer, Dennis

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This slide presentation outlines key strategies used by East Bay Municipal Utility District (EBMUD) to focus on customer service. Topics covered include: customer surveys; EBMUD's website; web self-service customer usage; integrated phone and field response; key performance indicators; integrated response; capital projects and the community; and, building a customer-focused culture.
 

Product Details

Edition:
Vol. - No.
Published:
06/17/2005
Number of Pages:
27
File Size:
1 file , 1000 KB
Note:
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