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BS BIP 0032:2006

Achieving ISO/IEC 20000. Making metrics work

Handbook / Manual / Guide by BSI Group , 03/31/2006

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About This Item

 

Full Description

Gives a practical view of metrics and service reports and explains their importance in delivering an effective service and to service improvements.

Also available as part of KIT 190.
 

Product Details

Published:
03/31/2006
ISBN(s):
0580474607
Number of Pages:
105
Product Code(s):
30143864
 

Document History

  1. BS BIP 0032:2006

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    Achieving ISO/IEC 20000. Making metrics work

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  2. BS BIP 0032:2005


    Achieving BS 15000. Making metrics work

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