0580446360

BS BIP 0032:2005

Achieving BS 15000. Making metrics work

Handbook / Manual / Guide by BSI Group , 06/01/2005

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Gives a practical view of why metrics and service reports are so important to the delivery of an effective service and to service improvements. It explains the requirements of BS 15000 for service reports, so that the right kind of information is provided at the right time to the right people, meeting the requirements of BS 15000.
 

Product Details

Published:
06/01/2005
ISBN(s):
0580446360
Product Code(s):
30124736
 

Document History

  1. BS BIP 0032:2006


    Achieving ISO/IEC 20000. Making metrics work

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    Achieving BS 15000. Making metrics work

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