MANY ORGANIZATIONS SEEK GREATER COMPETITIVENESS OR HAVE GOALS SUCH AS TOTAL QUALITY MANAGEMENT (TQM). THEY COULD DRAMATICALLY IMPROVE THEIR MANAUFACTURING PROCESSES BY USING MODERN, INEXPENSIVE COMPUTER-BASED TOOLS FOR STATISTICS, SIMULATION, AND OTHER SYSTEMS ANALYSIS (SA) TECHNIQUES; HOWEVER, THE BEST TOOLS ARE WASTED IF THEY STAY UNUSED. THE KEY TO SUCCESSFUL TRAINING IS TO TEACH A STEP-BY-STEP SEQUENCE IN PROCESS IMPROVEMENT, USING THE BEST TECHNIQUES OF GOOD SOFTWARE TOOLS. USING A TRAINING ENVIRONMENT THAT IS 100% HANDS-ON AND USES REALISTIC BEGINNING-TO-END PROCESS SCENARIOS, PARTICIPANTS GAIN THE CONFIDENCE AND SKILLS TO IMPROVE THEIR PROCESSES WITH A MINIMUM OF TRAINING TIME AND COSTS.