This best-seller explains exactly how to implement a quality cost system. It covers quality costs in service industries, the Taguchi Loss Function, and quality costs in military specifications, and includes specific examples and case studies that amplify the how-to nature of this book. This is an absolute must for any manufacturing or service organization, defense contractor, accountant, or instructor interested in quality costs. CONTENTS Quality Cost Concepts/Quality Cost System Definitions/Quality Cost Program Implementation/Use of Quality Cost/Reducing Quality Costs