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ISO/IEC TS 15504-8:2012 [ Withdrawn ]

Information technology - Process assessment - Part 8: An exemplar process assessment model for IT service management

standard by International Organization for Standardization/International Electrotechnical Commission , 09/15/2012

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ISO/IEC TS 15504-8:2012 provides an example of an IT Service Management Process Assessment Model (PAM) for use in performing a conformance assessment in accordance with the requirements of ISO/IEC 15504-2. It enables implemented processes of ISO/IEC 20000-1 to be assessed according to the requirements of ISO/IEC 15504-2.

An integral part of conducting an assessment is to use a PAM that is constructed for that purpose. A PAM is related to a Process Reference Model (PRM) and is conformant with ISO/IEC 15504-2.

 

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Published:
09/15/2012
File Size:
1 file , 1.4 MB
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This product is unavailable in Russia, Ukraine, Belarus
 

Document History

  1. ISO/IEC TS 33074:2020


    Information technology - Process assessment - Process capability assessment model for service management

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    Information technology - Process assessment - Part 8: An exemplar process assessment model for IT service management

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