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About This Item

 

Full Description

ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.

ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.

ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.

 

Document History

  1. ISO 9004:2018


    Quality management - Quality of an organization - Guidance to achieve sustained success

    • Most Recent
  2. ISO 9004:2018 Plus Redline

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    Quality management - Quality of an organization - Guidance to achieve sustained success (includes Redline Version)

    • Historical Version
  3. ISO 9004:2009


    Managing for the sustained success of an organization - A quality management approach

    • Historical Version
  4. ISO 9004:2000


    Quality management systems -- Guidelines for performance improvements

    • Historical Version