CSA Preface 

This is the second edition of CSA ISO 10014, Quality management systems - Managing an organization for quality results - Guidance for realizing financial and economic benefits , which is an adoption without modification of the identically titled ISO (International Organization for Standardization) Standard 10014 (second edition, 2021-04). It supersedes the previous edition, published in 2006 as CAN/CSA-ISO 10014 (adopted ISO 10014:2006). For brevity, this Standard will be referred to as "CSA ISO 10014" throughout. This Standard has been developed in compliance with Standards Council of Canada requirements for National Standards of Canada. It has been published as a National Standard of Canada by CSA Group. 

Scope 

This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The structured approach uses the quality management principles and quality management system described in the ISO 9000 family of management system standards to: 

a) monitor and manage trends in key performance metrics;

b) take improvement action based on the observed metrics. This document is directed specifically to the top management of an organization. This document is applicable to any organization, whether from the public, private or not-for-profit sector, regardless of its business model, revenue, number of employees, diversity of product and service offerings, organizational culture, complexity of processes, place or number of locations. This document complements ISO 9001:2015 and ISO 9004:2018 for performance improvements and provides examples of achievable benefits from the application of concepts in those standards. This document identifies associated practical management methods and tools to assist in realizing the benefits.