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About This Item

 

Full Description

This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The structured approach uses the quality management principles and quality management system described in the ISO 9000 family of management system standards to:

a) monitor and manage trends in key performance metrics;
b) take improvement action based on the observed metrics.

This document is directed specifically to the top management of an organization.

All current amendments available at time of purchase are included with the purchase of this document.
 

Document History

  1. BS ISO 10014:2021

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    Quality management systems. Managing an organization for quality results. Guidance for realizing financial and economic benefits

    • Most Recent
  2. BS ISO 10014:2006


    Quality management. Guidelines for realizing financial and economic benefits

    • Historical Version
  3. BS PD ISO/TR 10014:1998


    Guidelines for managing the economics of quality

    • Historical Version