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The SMMT Business Improvement Guides are designed to provide much needed support for a whole variety of businesses whatever their size. They focus on achieving business success by meeting the needs of the customer through effective and efficient processes, utilising continual improvement and associated tools and techniques. SPC is a most important technique to help ensure your processes consistently meet the needs of your customers. The guide includes getting started, control charts (general, for variables & for attributes), chart interpretation and capability.