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About This Item

 

Full Description

Adopts ISO/IEC TS 15504-8:2012 to define an exemplar PAM that meets the requirements of AS/NZS ISO/IEC 15504.2 and supports the performance of an assessment by providing indicators for guidance on the interpretation of the process purposes and outcomes as defined in ISO/IEC TR 20000-4:2010, and the process attributes as defined in AS/NZS ISO/IEC 15504.2. It also provides guidance, by example, on definition, selection and use of assessment indicators.
 

Document History

  1. AS/NZS ISO/IEC 15504.8:2013

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    Information technology - Process assessment, Part 8: An exemplar process assessment model for IT service management

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  2. AS 15504.8(INT)-1998


    Information technology - Software process assessment - Guide for use in determining supplier process capability

    • Historical Version