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About This Item


Full Description

Adopts ISO/IEC TS 15504-8:2012 to define an exemplar PAM that meets the requirements of AS/NZS ISO/IEC 15504.2 and supports the performance of an assessment by providing indicators for guidance on the interpretation of the process purposes and outcomes as defined in ISO/IEC TR 20000-4:2010, and the process attributes as defined in AS/NZS ISO/IEC 15504.2. It also provides guidance, by example, on definition, selection and use of assessment indicators.

Document History

  1. SA/SNZ TS ISO/IEC 33074:2022

    Information technology - Process assessment - Process capability assessment model for service management

    • Most Recent
  2. AS/NZS ISO/IEC 15504.8:2013


    Information technology - Process assessment, Part 8: An exemplar process assessment model for IT service management

    • Historical Version
  3. AS 15504.8(INT)-1998

    Information technology - Software process assessment, Part 8: Guide for use in determining supplier process capability

    • Historical Version