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About This Item


Full Description

Provides guidance on applying quality management systems to the achievement of performance improvement. This extends beyond the requirements of AS/NZS ISO 9001 to the overall performance of the organization and the satisfaction of customers and other interested parties. This Standard is identical with and has been reproduced from ISO 9004:2000.

Document History

  1. AS/NZS ISO 9004:2018

    Quality management - Quality of an organization - Guidance to achieve sustained success

    • Most Recent
  2. AS/NZS ISO 9004:2011

    Managing for the sustained success of an organization - A quality management approach

    • Historical Version
  3. AS/NZS ISO 9004:2000


    Quality management systems - Guidelines for performance improvements

    • Historical Version