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About This Item

 

Full Description

Adopts ISO/IEC 20000-2:2005 to represent an industry consensus on quality standards for IT service management processes.
 

Document History

  1. AS/NZS ISO/IEC 20000.2:2020


    Information technology - Service management, Part 2: Guidance on the application of service management systems

    • Most Recent
  2. AS ISO/IEC 20000.2-2013


    Information technology - Service management, Part 2: Guidance on the application of service management systems

    • Historical Version
  3. AS ISO/IEC 20000.2-2007

    👀currently
    viewing


    Information technology - Service management - Code of practice

    • Historical Version
  4. AS 8018.2-2004


    ICT service management, Part 2: Code of practice for service management

    • Historical Version