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About This Item

 

Full Description

Provides guidelines for the establishment of a quality management system for services with the primary objective of preventing unsatisfactory services. This Standard is identical with and has been reproduced from ISO 9004-2:1991. Identical with NZS 9004.2:1992 and produced as a Joint Australian/New Zealand Standard.
 

Document History

  1. AS 3904.2-1992

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    Quality management and quality system elements - Guidelines for services

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  2. AS 3904.2(INT)-1990


    Quality management and quality system elements - Guidelines for services

    • Historical Version