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About This Item

 

Full Description

Provides guidance on complaint management within all types of organizations, including the planning, design, implementation, operation, maintenance and improvement of a complaint management system.
 

Document History

  1. AS 10002:2022

    👀currently
    viewing


    Guidelines for complaint management in organizations (ISO 10002:2018, NEQ)

    • Most Recent
  2. AS/NZS 10002:2014


    Guidelines for complaint management in organizations

    • Historical Version
  3. AS ISO 10002-2006


    Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)

    • Historical Version
  4. AS ISO 10002-2006 AMDT 1


    Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)

    • Historical Version
  5. AS 4269-1995


    Complaints handling

    • Historical Version