Welcome to the help center

  1. Help Home
  2. Account
    1. How to Update Your Account Information
  3. Banking Instructions
    1. Banking Instructions
  4. Contact Us
    1. Email
    2. Hours of Operation
    3. Mailing Address
    4. Phone
    5. Remit Payment Address
  5. Copyright
    1. Copyright Notices
  6. Document Formats
    1. Multi-User PDF
    2. PDF
    3. Print
    4. Print + Online
    5. Printed Edition + PDF
    6. Redline
    7. Secure PDF
    8. Self Extracting File Format (SEFF)
  7. Downloading Documents
    1. How Do I Download My Documents?
  8. FileOpen
    1. FileOpen and Adobe Reader 11
    2. FileOpen and Google Chrome
    3. FileOpen Plug-In
    4. How Do I Change My Print Settings, Like Double Sided Printing?
    5. Other FileOpen Plug-in Installers
  9. Glossary
    1. Glossary of Standard Terms
  10. Order Status and Availability
    1. Order Status
    2. Pre-Orders
  11. Ordering
    1. How to get a Quote
    2. Print Your Invoice
    3. Using a Quote to place an Order
  12. Payment Method
    1. Check
    2. Credit Card
    3. Invoice
    4. Wire Transfer/ACH
  13. Returns
    1. Return Policies
  14. Search
    1. Search Tips
  15. Secure PDF Files
    1. Can I print a Secure PDF file?
    2. Can I send a Secure PDF to someone else?
    3. How do I download a Secure PDF?
    4. About Secure PDFs
    5. How to Unlock/Move Your SPDF
    6. Printing in Adobe when Secured Printing is on
    7. What do I need to view a Secure PDF?
  16. Shipping
    1. Are there additional costs for shipping large packages internationally?
    2. Shipping
    3. Shipping Costs
    4. Shipping Options
    5. When will I receive my order?
    6. Why doesn't my tracking number work?
  17. Subscriptions
    1. Subscriptions
  18. Tax Exemption
    1. How to get tax exemption
  19. Techpoints
    1. How do I earn Techpoints?
    2. I placed an order and I don't see my Techpoints
  20. Techstreet W-9
    1. W-9 Document
  21. Tracker Service
    1. How can I check my order status?
    2. How do I use your tracking service?
    3. How much will shipping cost?
    4. How quickly can you send my package?
    5. What are my shipping options?
    6. You don't seem to track standards from the publisher I need. Why not?

I placed an order and I don't see my Techpoints

After you place an order, your Techpoints remain pending for 30 days. If you have not returned the item after 30 days, you will be awarded your pending Techpoints.

See the Techpoint Rules for more details.

Contact Us

Our world-class Customer Care team is available to assist you.

Call us:

Toll Free:
1-855-999-9870

International:
1-734-780-8000

Email:

techstreet.service@clarivate.com*
*(Responses may take up to 1 to 2 days. Please call for urgent inquiries.)

Hours of Operation:

Mon - Thur:
9am to 7pm
EST (GMT -5)

Friday:
9am to 6pm
EST (GMT -5)