This successor to APWA's 2008, highly successful Public Works Administration expands on a subject only minimally covered in that book-the management of people. It is no longer enough for a public works leader to be technically competent. Successful public works managers and supervisors also must have the ability to lead, manage, inspire, and communicate. This publication-the "Yellow Book"-discusses supervisory techniques; delves into basic management, communication, and leadership skills; and considers dimensions of community service and customer orientation skills.