Preface:

Standards development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the Canadian Advisory Committee (CAC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T).

For brevity, this Standard will be referred to as "CAN/CSA-ISO/IEC TR 20000-5" throughout.

At the time of publication, ISO/IEC TR 20000-5:2013 is available from ISO and IEC in English only. CSA Group will publish the French version when it becomes available from ISO and IEC.

Scope:

This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000-1:2011. This part of ISO/IEC 20000 illustrates a generic, three-phased plan to manage implementation activities, taking into consideration the design, transition, delivery, management and improvement of services. The service provider can tailor the phases to suit its needs and constraints. This part of ISO/IEC 20000 can be used together with the other parts of ISO/IEC 20000.