CSA Preface

This is the first edition of CAN/CSA-ISO 10014, Quality management - Guidelines for realizing financial and economic benefits, which is an adoption without modification of the identically titled ISO (International Organization for Standardization) Standard 10014 (first edition, 2006-07-01). It replaces CAN/CSA-ISO/TR 10014-99, Guidelines for managing the economics of quality (adopted ISO/TR 10014:1998). At the time of publication, ISO 10014:2006 is available from ISO in English only. CSA will publish the French version when it becomes available from ISO.

1 Scope

This International Standard provides guidelines for realizing financial and economic benefits from the application of the ISO 9000 quality management principles.

NOTE These are herein referred to as "management principles".

This International Standard is directed to top management of an organization and complements ISO 9004 for performance improvements. It provides examples of achievable benefits and identifies management methods and tools that are available to assist with the achievement of those benefits.

This International Standard consists of guidelines and recommendations, and is not intended for certification, regulatory or contractual use.