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BS PD ISO/IEC TS 33074:2020

Information technology. Process assessment. Process capability assessment model for service management

standard by BSI Group , 06/05/2020

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Full Description

This document:

— defines a process assessment model that relies on the process reference model published as ISO/IEC TS 33054 that meets the requirements of ISO/IEC 33004 and that supports the performance of an assessment by providing indicators for guidance on the interpretation of the process purposes and outcomes and the process attributes as defined in ISO/IEC 33020;

— provides guidance, by example, on the definition, selection and use of assessment indicators.

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Product Details

Published:
06/05/2020
ISBN(s):
9780539056587
Number of Pages:
284
File Size:
1 file , 4.9 MB
Same As:
ISO/IEC TS 33074:2020
Product Code(s):
30399499, 30399499, 30399499
Note:
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