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About This Item

 

Full Description

This document provides guidance on the relationship between ISO/IEC 20000-1 and a commonly used service management framework, ITIL 4.

All current amendments available at time of purchase are included with the purchase of this document.

 

Document History

  1. BS PD ISO/IEC TS 20000-11:2021

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    Information technology. Service management-Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®

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  2. BS PD ISO/IEC TR 20000-11:2015


    Information technology. Service management-Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®

    • Historical Version