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BS ISO/IEC 30105-5:2016

Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes-Guidelines

standard by British Standard / ISO/IEC , 11/30/2016

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Full Description

BS ISO/IEC 30105-5:2016 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
  • covers IT enabled business processes that are outsourced;
  • is not intended to cover IT services but includes similar, relevant process for completeness;
  • is applicable to the service provider, not to the customer;
  • is applicable to all lifecycle processes of ITES-BPO;
  • provides guidance on application of the process assessment model, how to strategically leverage the assessment and to use it in the context of an improvement programme or risk assessment for an ITES-BPO service provider organization.

Cross References:
ISO/IEC 30105-2:2016
ISO/IEC 30105-3:2016
ISO/IEC 33020
ISO 10241
ISO/IEC 20000-1:2011
ISO/IEC 30105-1
ISO/IEC 30105-4
ISO/IEC 33001
ISO/IEC 33002
ISO/IEC 33003
ISO/IEC 33004
ISO/IEC TR 10000-1
ISO/IEC TR 20000-10


All current amendments available at time of purchase are included with the purchase of this document.
 

Product Details

Published:
11/30/2016
ISBN(s):
9780580889233
Number of Pages:
48
File Size:
1 file , 4.6 MB
Same As:
ISO/IEC 30105-5:2016, CAN/CSA-ISO/IEC 30105-5:18 (R2022)
Product Code(s):
30316728, 30316728, 30316728
Note:
This product is unavailable in Russia, Ukraine, Belarus