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About This Item

 

Full Description

This International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements. Specific requirements considered essential to the adoption of a process approach are included.

Understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its intended results. This approach enables the organization to control the interrelationships and interdependencies among the processes of the system, so that the overall performance of the organization can be enhanced.

The process approach involves the systematic definition and management of processes, and their interactions, so as to achieve the intended results in accordance with the quality policy and strategic direction of the organization. Management of the processes and the system as a whole can be achieved using the Plan-Do-Check-Act (PDCA) model cycle with an overall focus on risk-based thinking aimed at taking advantage of opportunities and preventing undesirable results.

The application of the process approach in a quality management system enables:
  • a) understanding and consistency in meeting requirements;
  • b) the consideration of processes in terms of added value;
  • c) the achievement of effective process performance;
  • d) improvement of processes based on evaluation of data and information.
 

Document History

  1. BS EN ISO 9001:2015

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    Quality management systems. Requirements

    • Most Recent
  2. BS ISO DIS 9001:2014


    BS EN ISO 9001. Quality Management Systems. Requirements

    • Historical Version
  3. BS EN ISO 9001:2008


    Quality management systems. Requirements

    • Historical Version
  4. BS EN ISO 9001:2000


    Quality management systems. Requirements

    • Historical Version
  5. BS EN ISO 9002:1994


    Quality systems. Model for quality assurance in production, installation and servicing

    • Historical Version
  6. BS EN ISO 9003:1994


    Quality systems. Model for quality assurance in final inspection and test

    • Historical Version
  7. BS EN ISO 9001:1994


    Quality systems. Model for quality assurance in design, development, production, installation and servicing

    • Historical Version