Man

BS BIP 0036:2006

Achieving ISO/IEC 20000. Keeping the service going

Handbook / Manual / Guide by BSI Group , 01/13/2006

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Explains requirements and processes targeted at keeping customer services running, ranging from correcting incidents as soon as possible through to coping with major outages by having a continuity plan.

Also available as part of KIT 190.
 

Product Details

Published:
01/13/2006
ISBN(s):
0580446409
Number of Pages:
122
Product Code(s):
30124744