This article reviews the results of a survey of water utilities that have had experience with public advisory groups. AWWA's Public Information Committee conducted the survey. Responding utilities state that the topics most frequently addressed by groups in their communities are conservation, rates, and water supply projects. Most advisory groups met specific goals. Utilities found that the participation of the advisory groups improved utilities' operations rather than detracting from them, in some cases increasing community support for projects. The author reviews the experience of the Bridesburg Community Advisory Council in Philadelphia, Pennsylvania, which serves as a community sounding board for controversial projects at the water department's wastewater plant. The article concludes with advice and general comments from survey participants who have formed community advisory groups. Includes tables.