This slide presentation outlines the experience that Barbados Light & Power (on the Island of Barbados) had with selecting a customer information system (CIS). The reasons for considering replacement included: aging technology; retirement of critical support resources; changing customer requirements; functional limitations; continual need for process improvements; need for flexible rate management; new marketing initiatives; and, critical subsystem integration. Phase I of the high level approach for a CIS Solution included: Identify / Validate Drivers and Requirements; Conduct Comparative Analysis on the following options: Status Quo; Redesign; Outsource; and, Purchase. The approach for Phase Two: CIS Selection included: Refine Requirements for RFP; RFP Development and Publication; Pre-Bidding Meetings; Selection of Two Finalists; On-Site Demonstrations; Site Visits; and, Selection of the Final Vendor.