The Orlando Utilities Commission (OUC) Water Production Division has a history of utilizing technology, due in part to its diverse water supply. Water from a quarter-mile deep reservoir (the Floridan Aquifer) is pumped to the surface through 33 deep wells, then to one of eight nearby water treatment plants for treatment and distribution. OUC produces an average of 85 MGD for the City of Orlando and portions of Orange County, Florida. Because of the siting of the wells, treatment facilities are scattered throughout the 244-square-mile area, leading the utility to become an early user of remote operation control systems. In October 1995, continuing quality and growth issues were addressed with Water Project 2000, the utility's most comprehensive program in half a century to upgrade, improve, and expand the water system and its technology. OUC's new General Manager developed the concept for the comprehensive Water Project 2000, which had a Millennium deadline promised to customers, and allowed OUC to close five aging plants, build three new plants, and expand and improve four others. The project included conversion to a new treatment technology, replacement of existing automation and information management systems, and distribution system improvements. One of OUC's technological advancements was to implement an ozone treatment process to improve water quality and make treatment plants more neighborhood friendly by further controlling plant odors. An open, integrated information system was envisioned that would support all aspects of Water Production, including control and maintenance, supported by PC applications running on a common network. This new open system is called the Facility Automation and Information Management (FAIM) system. FAIM replaced the SCADA system and also organizes every detail of every piece of equipment and operation. An integrated Historical Data System provides reports needed by staff throughout the utility. All of the information in this system that is not provided by the Intellution iFIX plant automation software is commonly referred to as the FIM - Facilities Information Management system. The FIM, a browser-based, highly flexible information system includes information such as plant instrumentation data, on-line O&M manuals, equipment maintenance information, control system technical information, graphical depictions of the actual processes and equipment, annual Water Quality reports, and much, much more. The web browser at each facility has been configured to open directly to the "homepage" for the facilities information management system. Includes figures.