This slide presentation outlines a study on changes in residential water use due to drought. Study goals include: determine changes made in response to time and drought; evaluate compliance with outdoor irrigation rules and guidelines; establish a new baseline for evaluation of future conservation measures; and, assess impact of drought restrictions on lawn quality. Study conclusions indicated: indoor changes due more to fixture changes than customer habit changes; there is still potential for additional savings; there is still a need to educate customers about how to change habits; significant reductions in outdoor use, but present levels may be detrimental to landscapes; customers generally complied with irrigation rules and guidelines; and, leaks increased and we don't yet know why. Includes tables, figures.