Managing the operations of any water treatment plant or distribution network requires access to knowledge about the system. Many organization's information systems are geographically separated. Web technology offers facility staff much more than just links to Internet sites. The web browser environment can be used to bring a variety of information systems together and allow staff to get the information they need to do their jobs. Easily handled file formats such as HTML and PDF make it much easier to place information online and provide immediate accessibility to others. However, successfully implementing web-based information systems requires a shift in thinking about how information is accessed especially since technology is quickly moving into the user-defined web browser arena. That is, each individual will be able to select and filter specific information and have it sent to their web browser page on a regular basis. This paper discusses various aspects of web-based information management including software selection and document conversion issues.