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About This Item
This handbook provides comprehensive guidance for process improvement, describes tools and techniques to drive change, emphasizes sound management principles that have relevance even beyond the quality field, and can be a primer for new leaders and a go-to manual for experienced professionals.
In addition to being a peerless reference on quality management, this is the most comprehensive preparatory guide for the ASQ Certified Manager of Quality/Organizational Excellence exam. Included in appendices are the newly updated Body of Knowledge, an extensive glossary of terms, a list of additional references for further study, and (on an accompanying CD-ROM) 150 sample multiple-choice questions and 7 sample essay questions, all similar to those on the actual exam.