Man

BS BIP 0015:2006

IT service management. Self assessment workbook. 2nd edition

Handbook / Manual / Guide by BSI Group , 06/30/2006

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Full Description

This workbook will help organizations assess the effectiveness of their best practice processes for IT service management. By using the workbook, organizations can get a clear understanding of where they should improve their service delivery. The workbook can also be used to assess how their service management processes compare with those described in BS ISO/IEC 20000.

Also available as part of KIT 32.
 

Product Details

Published:
06/30/2006
ISBN(s):
0580479234
Number of Pages:
76
Product Code(s):
30149432